IT Support (the position is very urgent)

About the Job

Addis Finder Trading PLC (AFT) is a fast-growing and result-oriented company based in Addis Ababa, Ethiopia. At AFT, we are driven by a commitment to solve pressing challenges and create positive, lasting impacts across industries. Since our inception, we have built a strong foundation by leveraging technology and innovation to modernize businesses.

Starting with sales services and IT solutions we have expanded our operations to deliver comprehensive marketing, advertising, construction, and design solutions through our strategic business units.

AFT is dedicated to delivering exceptional results to its clients while fostering a supportive, inclusive, and growth-driven workplace culture. We operate within key sectors where we aim to make a meaningful impact and drive sustainable development.

Call for Applicants

We are looking for talented, ambitious, and results-driven individuals to join our growing team. If you have the skills, experience, and passion to contribute to a dynamic and innovative organization, we invite you to apply for our open positions.

Join us in making a difference and advancing your career with Addis Finder Trading PLC!

Job Title: IT Support (the position is very urgent)

Reports To: Infrastructure Manager

Location: Headquarter, Bole, Addis Ababa

Job Purpose:

The IT Support Specialist is responsible for providing technical assistance and support to end-users experiencing software, hardware, or network-related issues. They diagnose and resolve problems, educate users on system usage, and escalate complex issues to appropriate teams for resolution.

Main Duties and Responsibilities:

Help Desk Support: Respond to user inquiries and technical issues via phone, email, or ticketing system, and provide prompt and courteous assistance to resolve problems.

Troubleshooting and Issue Resolution: Diagnose software, hardware, and network issues, and guide users through troubleshooting steps to identify and resolve problems.

Software Installation and Configuration: Assist users with installing, configuring, and updating software applications, operating systems, and peripheral devices.

Hardware Maintenance: Provide basic hardware support, including setting up computers, printers, and other peripherals, and coordinating repairs or replacements as needed.

User Training and Education: Develop and deliver user training materials, tutorials, and workshops to enhance user proficiency and productivity with software applications and IT systems.

Documentation and Knowledge Sharing: Maintain a knowledge base of common issues, solutions, and troubleshooting procedures, and contribute to documentation to facilitate self-service support for users.

Remote Assistance: Use remote desktop tools to troubleshoot and resolve technical issues for users working remotely or in satellite offices.

Escalation Management: Escalate complex technical issues to appropriate teams for further investigation and resolution, and ensure timely follow-up and communication with users.

Security Awareness: Educate users on security best practices, data protection policies, and procedures to mitigate security risks and safeguard confidential information.

Quality Assurance: Conduct periodic follow-ups with users to ensure problem resolution and satisfaction, and gather feedback to identify areas for improvement in support services.

Continuous Learning: Stay updated on new technologies, software applications, and IT trends to enhance technical skills and knowledge and improve support capabilities.

About You

Skills and Qualifications:

Bachelor’s degree in information technology, computer science, or Level 4 TVET in ICT related studies.

Minimum 1/2 year experience in technical support, help desk support, or a similar role.

Proficiency in troubleshooting software, hardware, and network issues on Windows and/or macOS platforms.

Excellent communication and customer service skills, with the ability to explain technical concepts clearly and concisely to non-technical users.

Familiarity with ticketing systems, remote support tools, and knowledge base software.

Strong problem-solving and analytical skills to diagnose and resolve technical issues
efficiently.

Ability to work independently and collaboratively in a fast-paced environment, with a focus on delivering high-quality support services to end-users.

Required Skills

Communication
How To Apply

Interested and qualified applicants should apply through this link: https://vacancy.addishomefinder.com.

Application deadline is 10 days consecutively