Customer Service Manager

Customer Service Manager
Oromia(Adama)

About the Job
Job Summary
Under supervision, assists in coordinating and supervision the activities of a branch; ensures the customers of the branches are properly served and deals with any kind of customer complaints and give solution; assists in the preparation of annual work plan, budget and performance reports; secures the necessary resources required for the efficient operation of the branch; counter signs tickets and vouchers; approves the opening and closing of accounts; assists in promoting team work spirit des corps among staff; evaluates and ensures accessibility of banking documents in the branch in adequate manner

Duties and Responsibilities
Assists in the coordination and supervision of the activities of assigned branch;
Prepares and submits the annual work plan, budgetary requirements and performance reports of the branch;
Organizes the administrative and general services of the branch; ensures that administrative activities are carried out in a manner that protects the best interest of the branch;
Follows up that required resources for the effective and efficient operation of the branch are secured on time;
Arranges cash consignment from/to the branch and ensures the branch’s cash holding limit is maintained at all times.
Authorize TILL when the request initiated by the Senior Customer Service Officer (cash); ensure Till (Petty Cash) is always nil and closed every end of business date.
Holds dual control keys at the branch’s vault/chubs
Ascertains the appropriateness of transactions; signs and countersigns tickets and vouchers; approves payments per established procedures and limits set by the bank;
Follows up, on a daily basis, that all books of accounts are in balance, and that returns and schedules are prepared and submitted to the head office on time;
Ensures the proper attendance of employees and provision of quality service;
Arranges inward and outward cash consignments;
Deals with customer complaints and ensures that there is provision of efficient customer service in the branch at all times;
Approves the opening and closing of different accounts in accordance with bank’s
procedures;
Correspondence with the head office on matters related to branch accounts and with branches on the matters related to settlement of outstanding issues.
Evaluates work performance of his subordinates;
Follows up handling of suspense accounts and ensures their proper settlement on time.
Assists in the promotion of a strong work ethics and spirit des corps among staff;
Provides overriding codes of entries in excess of authorized limits;
Performs other related duties as required.
About You
Qualification:
Bachelor’s degree in Accounting, Management, Economics, or related fields.
Experience:
Six years of Banking Operations experience. IFB training Certification is advantageous.
Duty station:

Adama
Requirement Skill

Marketing,
How To Apply
How to Apply

Interested and qualified applicants should submit their, application letter, updated resume/CV, Experience and Educational Certificates within ten (10) days time from the date of this vacancy announcement https://forms.gle/kVgEzSDkCQ2wqWSL6