Training Operations Officer

About the Job
Vacancy Announcement: Training Operations Officer

Location: Addis Ababa, Ethiopia

Company: TradeEthiopia B2B Company

Department: Customer Success

Employment Type: Full-time

Deadline: February 28,2026

Gender: Female

Quantity: 10

Starting Date: As soon as possible

About TradeEthiopia

TradeEthiopia is a pioneering B2B company dedicated to connecting Ethiopian and African businesses with the global market. Through our services such as B2B matchmaking, import-export facilitation, trade expos, business training (TESBINN), media (TradeEthiopia Business TV), and digital marketplace platforms, we empower exporters, SMEs, cooperatives, and entrepreneurs to thrive in international trade.

Position Summary
We are seeking a Training Operations Officer who will serve as the central coordinator for planning, organizing, and supporting all training programs and operational activities at TradeEthiopia. The ideal candidate is proactive, detail-oriented, and process-driven, with the ability to ensure smooth delivery of training services, effective coordination with trainers and participants, and continuous improvement of training operations across all TradeEthiopia programs and platforms.

Job Purpose

The Training Operations Officer is responsible for coordinating and managing the operational and administrative aspects of training programs to ensure smooth, timely, and high-quality training delivery.

Key Duties and Responsibilities:
As a Customer Success Training Officer, you are assigned the following core responsibilities:

Manage TESBINN training attendees, alumni, and certification subscribers.
Coordinate with trainers to ensure all programs are delivered smoothly. Plan, organize, and deliver professional training sessions for clients and partners in line with Trade Ethiopia’s training strategy.
Manage and support international and local training subscribers, ensuring timely delivery of promised training services.
Use the company’s digital platforms to handle training enquiries, registrations, and participant follow-ups.
Maintain daily communication with trainees and clients through calls, WhatsApp, email, and other channels.
Prepare and share training reports, evaluations, and client performance updates.
Prospect and research new training opportunities, including industry expos, coffee training programs, and related trade events.
Organize and align training content with international standards, including quality assurance, packaging guidelines, and certification requirements.
Support logistics for training activities, including sample preparation, virtual sessions, and field visits.
Track training service delivery forms, client performance, expirations, and renewals.
Ensure high levels of trainee satisfaction and continuous improvement in training outcomes.
Key Responsibilities

Plan and coordinate training schedules
Manage trainee registration, attendance, and training documentation
Liaise with trainers, trainees, colleges, TVET institutions, and partners
Ensure training activities are organized and delivered on time
Support compliance with training quality standards and guidelines
Prepare training reports and operational summaries
Provide administrative support before, during, and after training sessions
About You
Qualifications & Requirements

Diploma or Bachelor’s degree in Education, TVET Administration, College Administration, Management, or related field
Background or experience in college or TVET administration is highly preferred
Experience in training coordination or administrative roles is an advantage
Strong organizational and time-management skills
Good communication and coordination abilities
Attention to detail and reporting skills
What We Offer

A dynamic and impactful working environment.
Opportunities to grow with one of Ethiopia’s fastest-growing trade platforms.
Exposure to international markets, expos, and professional networks.
Performance-based incentives and growth pathways.
Requirement Skill

Teamwork

Communication
How To Apply
Send your CV, cover letter, and references to:

Email: job@enisra.com

Subject Line: “Training Operations Officer”

Phone: +251907597231

Website: www.tradethiopia.com