Call Center Representative

About the Job
MAIN PURPOSE OF JOB

We are seeking a dedicated and customer-focused Call Center Representative to join the team at. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support to resolve inquiries and enhance their experience with our brand.

.KEY ROLES AND RESPONSIBILITIES

Manage a high volume of inbound and outbound calls while maintaining a positive and professional demeanor.
Assist customers with inquiries regarding products, services, and account information, ensuring timely and accurate responses.
Document all interactions in our customer relationship management (CRM) system, maintaining detailed records for future reference.
Resolve customer complaints and issues with empathy and efficiency, escalating complex issues to higher-level support when necessary.
Stay knowledgeable about product offerings, promotions, and policies to provide accurate information to customers.
Participate in training sessions and team meetings to continuously improve service quality and personal performance.
Terms to Employment :Permanent after successful completion of probation period.

SALARY; As per the Company scale.

WORKPLACE ;Addis Ababa, Ethiopia
About You
KNOWLEDGE/EXPERIENCE/SKILLS NEEDED

Job Requirements:

High school diploma or equivalent experience.
TVET Graduate in Marketing, Communications, or related field
Strong written and verbal communication skills
Proactive approach to meeting deadlines and targets
High level of IT skills, including Excel, PowerPoint, and Word
Proven work experience as a Sales Representative
If you are a creative and results-driven individual with a passion for Sales , we want to hear from you! Apply now to join our team.

Skills Required :

Excellent listening skills and the ability to interpret customer needs accurately.
Strong problem-solving skills and a proactive approach to customer service.
Ability to work collaboratively in a team-oriented environment.
Adaptability and resilience in a fast work setting.
Requirement Skill

Time management

Analytical skills

Adaptability

Communication
How To Apply
To apply for the role please send a covering letter detailing your suitability for the role and a current CV to nikaltfurnitureplc@gmail.com Telegram 0947 45 00 00

Cell Phone 0111 25 01 42 / 09 47 45 00 00