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ICT Supervisor

Organization: Médecins Sans Frontières (MSF) – Holland

No. of Positions: 1 (One)

Place of Work: Addis Ababa (Office-based)

Direct Supervisor: Information System Specialist

Career Level: Mid-Level (3–5 years)

Employment Type: 12-month contract with possibility of extension

Deadline: June 22, 2026

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Main Purpose / Job Summary

Executing the maintenance, follow-up, and monitoring of all IT and Telecom equipment, tools, and services, as well as ensuring onsite technical support and training of users under his/her responsibility in accordance with MSF standards, policies, protocols, and procedures, in order to guarantee the efficient use of all IT and Telecom services and infrastructure.

 

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General Accountabilities

• Monitoring, maintaining, and following up on all Information Technology (IT) and Telecom equipment, tools, and services in the mission, in accordance with MSF standards, policies, protocols, and procedures.

   

• Supervising, implementing, and improving data security protocols (data saving, firewall, User Access right, backup, security for equipment and software, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency.

   

• Providing technical support and presenting MSF standards, policies, protocols, and procedures to all users. Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with the Information Systems (IS) Specialist and/or HQ Technical Referent for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at his/her level are appropriately escalated.

   

• Providing educational support (briefing, training, and support, etc.) to all users. Providing advanced educational support (briefing, training, and support, etc.) to logistics experts dealing with IT and Telecom systems.

   

• Providing regular activity reports for the sites under his/her responsibility in accordance with MSF guidelines. Updating and archiving all user and ICT (Information and Communications Technology) related documentation due to changes in the IT and Telecom infrastructures.

   

• Participating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process.

   

• Planning, preparing, and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points.

   

• Performing any other task, specific to his/her area of specialty, as defined in his/her job description and according to the line manager.

• Serving as the Contact Person for local ISP and international ISP for the Project.

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MSF Section / Context Specific Accountabilities

• Regular preventive check-up of ICT inventory.

• Monitor and manage the connection traffic to fit work needs.

• Upkeep required servers environment.

• Timely update of the Windows system and antivirus in all staff computers in the project.

• Keeping up-to-date inventory file for all ICT and communication equipment in the Coordination office.

• Daily troubleshooting of user computers, printers, and communication equipment.

• Following up on warranty expiries for all ICT equipment and informing the supervisor on time.

• Regular check-up that the backup system is running and ensuring scheduled backup is done on time.

• Follow up with the internet provider on technical maintenance of equipment.

• Monitor and enforce the data protection policy.

• Timely organization of mission local telecom and internet monthly billing.

• Ensure that voice, data, and device entitlements are assigned in accordance with the policy.

• Follow up corrective and preventive maintenance of ICT equipment with external stakeholders.

• Support on the setup, repair, and installation of radio and satellite equipment.

• Liaising with partners.

• Performing any other task assigned by the Supervisor.

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Qualifications & Experience

Education

• Essential: Degree or diploma in IT or computer science. Certifications in the domain would be an asset.

Experience & Skills

• 2 years and above of proven experience in IT or technical functions.

• Expertise in the latest version of the Microsoft Operating System and business applications (Office365).

   

• Good knowledge of computer hardware and maintenance processes, network theory and their respective protocols, main email systems, IT security best practices, and IT service management tools (ITSM).

   

• Understanding of Server Management (latest version of Microsoft Operating System, Active Directory) and virtualization (Hyper-V).

   

• Understanding of radio telecommunication concepts (HF, VHF, GSM, Satellite).

• Strong teaching and supporting skills.

Languages

• Fluent in the mission language (English) and local language.

Competences

• Results and Quality Orientation L2

• Teamwork and Cooperation L2

• Behavioural Flexibility L2

• Commitment to MSF Principles L2

• Stress Management L3

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Remuneration and Benefits

• Starting Base Salary (N+0): USD 869, payable in Ethiopian Birr (ETB).

• Medical Cover: As per the organization’s policy.

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How to Apply

Interested applicants can submit their CV and application letter, including photocopies of all supporting documents, via ethiojobs at the following link:

👉 https://ethiojobs.net/job/RrjrmhUmbW-ict-supervisor

⚠️ Please Note: MSF does not accept applications in other forms. Only short-listed candidates with the required documents will be contacted to attend further assessment.

Sincerity of Declarations: Use of false documents to gain employment with MSF will lead to automatic cancellation from the recruitment process, and if found after employment, it will lead to termination.

Organizational Values: MSF OCA strives to promote, create, and maintain a safe organizational culture built on respect, tolerance, diversity, equity, and inclusion. Qualified applicants from diverse backgrounds are highly encouraged to apply.

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