━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Branch Business Relationship Officer

Company: Dashen Bank

District: Under West Addis District Branches

Required Number: 1 (One)

Location Type: Office-based (Branch)

Career Level: Mid-Level (3–5 years)

Employment Type: Full-time

Deadline: June 22, 2026

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Job Summary

The Branch Business Relationship Officer is responsible for achieving business growth for Retail, MSME (Micro, Small, and Medium Enterprises), and IFB (Interest-Free Banking) portfolios. The role involves providing high-quality relationship management to new and existing customers at the assigned branch. This entails sustaining customer satisfaction to retain clients and generating additional business through active cross-selling opportunities.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Key Responsibilities

• Business Growth: Drive customer acquisition and asset/liability portfolio growth for retail, MSME, and Islamic banking segments.

• Relationship Management: Act as the primary point of contact for the branch’s high-value customers, establishing long-term trust and sustainable commercial partnerships.

• Cross-Selling: Identify customer needs and cross-sell appropriate financial products, including domestic deposits, international banking, and digital services.

• Service Delivery: Deliver seamless customer experiences across the bank’s omni-channel ecosystem (such as internet platforms, mobile banking, USSD, ATMs, POS, agents, and merchants).

• Compliance & Sharia Adherence: Ensure all financing operations and customer interactions strictly adhere to banking regulations and Interest-Free Banking (Sharia) principles.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Qualifications & Requirements

Academic & Professional Background

• Bachelor’s Degree in Business Administration, Banking, Finance, Accounting & Finance, Management, or any other equivalent field of study.

• Training: Prior training or certification in banking operations (including Interest-Free Banking, domestic credit, and international banking operations) is highly advantageous.

Work Experience

• Minimum of 4 years of successful experience in a banking or customer contact role (1–3 years considered for strong profiles within the mid-level career framework).

Functional & Technical Competencies

• Product & Pricing Knowledge: Clear understanding of core retail, digital, domestic, and international banking product lines.

• Interest-Free Banking (IFB): Ability to understand and apply Sharia laws, frameworks, and financing principles.

• Banking Systems: Proficiency in navigating modern core banking systems, digital financial platforms, and advanced analytical reporting tools.

• Sales & Marketing: Strong commercial acumen with a proven ability to pitch financial services and scale micro-to-medium enterprise accounts.

Behavioral Competencies

• Professionalism, integrity, empathy, and a highly customer-centric mindset.

• Strong collaboration, agility, and responsiveness to fast-changing operational demands.

• Data-driven decision-making and a commitment to continuous operational improvement.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

How to Apply

Interested and qualified applicants must submit their application digitally through the official SAP SuccessFactors recruitment portal.

• Application Link: Apply via Dashen Bank Career Portal

Support & Inquiries

For any technical assistance or enquiries regarding this position, please reach out directly via the corporate HR line:

• 📞 Phone: 0115579231

Connect with Dashen Bank

Stay updated on the recruitment status and future career paths by following the official corporate channels:

• 📢 Telegram: Dashen Bank Official

• 💼 LinkedIn: Dashen Bank LinkedIn Page

• 👥 Facebook: Dashen Bank Facebook Page

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━