Position: Key Account Manager (Aftermarket)

Organization: Mantrac Ethiopia / MMIOM

Location: Hybrid (Addis Ababa)

Career Level: Senior (5–8 years)

Employment Type: Full-time

Number Required: 1

Deadline: May 25, 2026

About the Job

The Key Account Manager is the strategic lead for Caterpillar parts, service solutions, and maintenance contracts. You will be the primary interface for Mantrac’s most significant fleet accounts, ensuring maximum equipment uptime and driving sustainable revenue growth. This role focuses on the entire lifecycle of heavy equipment, turning complex customer needs into high-value commercial proposals.

Key Responsibilities

Sales Growth: Achieve annual targets for parts, service, rebuilds, and aftermarket solutions by promoting Caterpillar lifecycle support.
Strategic Account Planning: Develop and execute detailed account plans to identify new opportunities and convert them into actionable sales.
Relationship Management: Act as the primary point of contact for strategic clients, fostering long-term satisfaction and high retention rates.
Pipeline Management: Utilize CRM tools to track leads, manage quotations, and maintain accurate sales forecasts and data integrity.
Cross-Functional Collaboration: Partner with technical service and parts teams to deliver comprehensive commercial proposals and resolve customer issues.
Market Intelligence: Monitor competitor activity and provide critical feedback on pricing, demand, and industry trends to support growth initiatives.

Perks + Benefits

Medical Allowance
Professional Training Opportunities (Mantrac/Caterpillar specialized training)

About You

Required Qualifications

Education: Bachelor’s degree in Engineering, Business Administration, or a related field.
Experience: 5–8 years in aftermarket sales, parts sales, service operations, or industrial customer support.
Sector Expertise: Experience in heavy equipment, mining, construction, or industrial dealership environments is highly preferred.

Core Competencies

Commercial Insight: Strong numerical and analytical ability to perform market analysis and financial reporting.
Sales Expertise: Proven track record in B2B Marketing and developing effective commercial strategies.
Soft Skills: Exceptional negotiation and leadership abilities with a result-driven mindset.
Resilience: Ability to coordinate multiple high-pressure tasks and maintain a professional, positive attitude under uncertainty.

Required & Desired Skills

Aftermarket Strategy: Deep understanding of parts and service sales cycles.
Systems: Proficiency in CRM & ERP systems for lead management.
Financial Literacy: Ability to analyze financial data to support pricing and profitability.
Customer Orientation: A service-focused mindset dedicated to ensuring client success.

How To Apply

Interested and qualified applicants should submit their updated CV via email:

Email Address: Careerset@mantrac.com.et
Subject Line: Must clearly indicate “Key Account Manager”.

Note: Only shortlisted candidates will be contacted.

Closing Date: May 25, 2026

Mantrac Ethiopia / MMIOM is an equal opportunity employer.

To apply for this job email your details to Careerset@mantrac.com.et