After Sales Support

About the Job

Job Title: After-Sales Support Professional

Company: Haron (via Haron ERP Portal)

Location Type: Office-based

Employment Type: Full-time

Number Required: 4

Career Level: Junior Level / Entry Level (0–1 years required, 1–3 years career classification)

Work Experience: 0–1 years

Deadline: August 6th, 2026

Purpose of the Role

The After-Sales Support professional serves as the primary post-implementation technical and operational point of contact for clients following their system go-live phase. This role ensures smooth day-to-day software usage, continuous system responsiveness, and a high level of customer satisfaction through proactive troubleshooting and support.

Key Responsibilities

  • Support Request Management: Receive, log, and process a high volume of incoming client technical and operational support inquiries in a fast-paced environment.

  • Remote Troubleshooting: Diagnose and resolve software anomalies, database queries, and functional user errors remotely utilizing tools like AnyDesk.

  • Issue Escalation: Coordinate closely with internal development and technical deployment teams to escalate complex software bugs or critical system failures.

  • Client Relationship Management: Maintain empathetic, continuous communication with clients to preserve platform stability and ensure complete problem resolution.

About You

Qualifications & Requirements

  • Education: Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a closely related academic field.

  • Experience: 0 to 1 year of hands-on experience working in customer support, technical helpdesk, client care, or a similar service-oriented capacity.

Technical & Core Skills

  • System Understanding: A good foundational knowledge of enterprise software architectures, specifically ERP, POS, or CRM systems.

  • Tools & Databases: Basic understanding of modern database structures, general software systems, and remote desktop mirroring tools (AnyDesk, TeamViewer, etc.).

  • Core Competency: Exceptional multi-tasking abilities with the verified skill to manage many conflicting client requests at once.

  • Languages: Complete fluency in written and verbal English and Amharic (knowledge of additional local languages is an advantage).

How To Apply

Eligible candidates ready to provide exceptional system support can apply directly through Haron’s digital recruitment interface:

👉 Apply Online via Haron ERP Careers Portal

 Application Process

1.Tailor Your Resume:

Format your CV to highlight any helpdesk experience, client-facing roles, remote support tool familiarity (like AnyDesk), or database basics.

2.Access the Portal Link:

Click the direct link above to head straight to the job tracking page assigned to unique reference code HR-OPN-2026-0008.

3.Complete the Upload:

Fill out the digital applicant questionnaire, upload your formatted resume files, and submit before the closing window on August 6th, 2026.

 

To apply for this job please visit uat.haronerp.com.

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

Haron Computers

  • Job Type
    Full Time
  • Location Addis Ababa
  • Salary -
  • Date posted
  • Expiration date 16th July 2026