Job Title: Customer Service Officer – I
Location: Arba Minch
Industry: Banking
Job Summary
The primary purpose of this role is to serve as the front-line representative of the bank. The officer is responsible for handling cash transactions, processing financial entries, and promoting the bank’s products and services. Key goals include acquiring new customers, maintaining accurate account records, and ensuring maximum customer satisfaction through professional relationship management.
Key Responsibilities
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Cash Operations: Efficiently handle the paying and receiving of cash and process various banking transactions.
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Sales & Growth: Actively sell bank products and services to new and existing clients to support business growth.
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Account Maintenance: Open, manage, and update customer accounts with a high degree of accuracy.
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Customer Excellence: Manage customer relations with meticulous care, adhering strictly to the bank’s policies and procedures.
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Service Standards: Ensure all customer interactions meet the bank’s standards for speed, security, and satisfaction.
Candidate Requirements
Educational Background
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Degree: BA degree in Banking and Finance, Accounting, Economics, Management, or related business fields.
Work Experience
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Experience: Minimum of 1 year of relevant experience in the banking industry.
Required Skills
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Communication: Exceptional verbal and written communication skills.
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Professionalism: Ability to handle financial transactions with high integrity and attention to detail.
How to Apply
Interested and qualified candidates should submit their applications via Ethiojobs.
Application Instructions:
Visit the Ethiojobs portal.
Attach your updated CV.
Attach all relevant credentials in PDF format.
To apply for this job please visit ethiojobs.net.
