Reference No: Ext/Vaca/01834/2026
Location: Assela Branch
Experience Level: Junior/Intermediate
Employment Type: Full-time
About the Job
We are looking for a dedicated Customer Service Officer I to join our team at the Assela Branch. In this role, you will be the primary point of contact for our clients, responsible for executing and checking front-office service supports. You will ensure that all banking transactions—both cash and non-cash—are handled with precision, security, and exceptional service standards.
Key Responsibilities
1. Front-Office Operations
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Transaction Handling: Process and check payment and collection transactions accurately.
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Account Maintenance: Handle the opening, updating, and maintenance of customer accounts.
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Cash Management: Safely manage cash and non-cash transactions in accordance with bank procedures.
2. Customer Relations
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Inquiry Support: Respond promptly to customer enquiries and provide professional advice on financial products.
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Issue Resolution: Resolve most customer requests and issues independently at the branch level.
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Service Quality: Maintain high standards of customer service to enhance branch reputation and client retention.
3. Systems & Compliance
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Core Banking: Utilize the bank’s core banking system to process requests and update records.
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Reporting: Ensure all transactions are recorded according to the Bank’s accounting standards and procedures.
About You
1. Education & Experience
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Education: Bachelor’s Degree in Banking and Insurance, Accounting, Management, Economics, Business Administration, or a related field.
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Experience: Minimum of one (1) year of relevant professional experience specifically within a Banking environment.
2. Technical Skills
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Banking Knowledge: Solid understanding of the basic mechanisms of general financial products and services.
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Software Proficiency: Excellent command of Microsoft Excel and the wider Microsoft Office Suite.
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Accounting: Strong grasp of basic accounting principles and bank-specific procedural knowledge.
3. Competencies
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Ability to advise clients effectively and resolve complex requests.
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Strong attention to detail regarding cash and data accuracy.
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Capability to work efficiently under the Bank’s core banking system.
How To Apply
Interested and qualified applicants are invited to apply exclusively through the official online form.
Application Link:
Important Notes:
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Only shortlisted candidates will be contacted for further assessment.
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For more information, please contact us at: +251-11-5-260-795
To apply for this job please visit forms.gle.
