Customer Service Supervisor (Female Candidate Only)

About the Job
VIRTUAL EQUB PLC is a financial institute established in 2010 E.C to revolutionize the traditional operation of EQUB by introducing a technology solution to create accessibility and opportunity.

Over the past 8 years, VIRTUAL EQUB PLC has helped thousands of individuals and businesses to access financial resources to ensure their growth and business sustainability. Our company is pushing even for more digital financial solutions customized to our customers’ needs.

VIRTUAL EQUB PLC would like to recruit potential candidates for the position of Customer Service Representative / Front Desk Officer. Therefore, qualified applicants who can perform the following responsibilities and satisfy mentioned

Job Overview

Job Title: Customer Service Supervisor (Female Candidate Only)
Opening Date: March 4, 2026

Closing Date: March 31, 2026

Required No. 01

Job Summary

The Customer Service Supervisor serves as the first point of contact for Virtual Equb customers (Equbtegna), both at the office and in the field. The role is responsible for delivering excellent customer service, supporting member registration, ensuring timely contribution collection, resolving client concerns, and strengthening customer relationships to support organizational growth and sustainability.

The Customer Service Supervisor is responsible for overseeing daily customer service operations, leading the customer support team, ensuring high service standards, and improving customer satisfaction. The role ensures that all equb member interactions align with company policies, compliance requirements, and service quality benchmarks.

Key Responsibilities

Supervise and coordinate daily activities of customer service representatives
Monitor team performance and ensure KPIs (response time, conversion rate, member retention) are achieved
Handle escalated and complex customer complaints via phone, email, and WhatsApp and in-person communication regarding products, services, and membership.
Follow up and collect due and overdue member contributions, ensuring timely and accurate recording.
Prepare daily, weekly, and monthly service performance reports
Conduct regular coaching, training, and performance evaluations
Improve service processes to enhance customer experience
Ensure accurate documentation of customer interactions in the system
Perform any other duties assigned by the supervisor.
About You
About You

Minimum Requirements

BA Degree in Marketing, or any related fields
2–4 years of experience in Equb, Fintech Company, sales, customer service, banking, logistics, or import/export(Supervisory experience preferred)
Strong communication skills
High level of integrity, professionalism, and discipline
Advantage

Experience in Fintech and Equb-related organizations
Existing client or business network
Requirement Skill

Ability to build lasting relationships
Development-oriented
Creativity
Communication & Negotiation
Strong verbal and written communication
Excellent customer handling and active listening skills
Problem-solving and complaint resolution ability
Good time management and multitasking
Basic computer skills (MS Office, email, call handling systems)
Friendly, patient, and professional attitude
Ability to work under pressure and in a team
Responsible, detail-oriented, and trustworthy
Requirement Skill

Time management

Adaptability

Sales

Communication

Team work
How To Apply
Interested and qualified candidates are invited to submit their applications, including an updated CV and Application Letter, via the Ethiojobs platform or by email to: hr@virtualequb.com the application deadline is March 31, 2026.

Early submission of applications will be given priority consideration.