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About the Job

Job Title: District Senior Officer (Internal/External – Re-advertised)

Company: Shabelle Bank

Vacancy No: SB/HCM/0209/26

Location: Addis Ababa (Office-based)

Employment Type: Full-time

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Job Summary

The District Senior Officer is responsible for supervising daily business activities across assigned bank branches, encompassing both standard banking services and customer relationship management. This role works closely with individual branch teams to drive annual plan development and ensure successful performance implementation.

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Key Responsibilities

• Performance Monitoring: Continuously evaluate the output of branch business teams, proposing strategic enhancements and procedural changes to maximize operational results.

• Branch Collaboration: Synchronize strategic operations and actively communicate system constraints, resource demands, or field issues directly with Branch Managers.

• Goal Setting & Alignment: Define clear team objectives, production goals, and high-quality performance standards while facilitating corporate goal cascading across branch networks.

• Staff Coaching: Motivate, guide, and coach Branch Customer Service Supervisors to secure the delivery of premium, error-free retail banking services.

• Customer Experience: Elevate the bank’s local brand image by implementing proactive, customer-driven service models that maximize retail client satisfaction.

• Service Level Tracking: Monitor real-time branch service levels against client expectations to target and rectify customer service bottlenecks.

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About You

Requirements & Qualifications

• Education: Master’s Degree or Bachelor’s Degree (BA) in Economics, Management, Accounting, or other business-related fields.

• Experience Parameters:

  • With a Master’s Degree: Minimum of 3 years of banking experience.

  • With a Bachelor’s Degree: Minimum of 5 years of banking experience.

  • Core Track Requirement: Out of the total experience, at least 2 years must be at an Officer level specifically within branch operations, customer relationship management, or related service sectors.

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Required Skills & Competencies

• Domain Expertise: Strong comprehension of retail banking operations, customer accounting practices, and internal financial controls.

• Operations Management: Capability to supervise customer-facing networks, balance service delivery standards, and optimize support center dynamics.

• Leadership & Communication: Natural aptitude for professional coaching, motivating cross-functional teams, and managing communication lines across multiple branches.

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Job Details & How to Apply

• Location Type: Office

• Career Level: Senior (5-8 years)

• Number of People Required: 1

• Deadline: July 4th, 2026

How To Apply:

Interested applicants who match the specific qualification matrix must submit their application package online via EthioJobs using the link below:

https://ethiojobs.net/job/Pz64f2WY5E-district-senior-officer-internalexternal-readvertised

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Submission Requirements:

• Submit an Application Letter and an updated Short CV.

• The entire file package must be combined into a single PDF document not exceeding 3 pages in total length.

• Please Note: Hard copies, emails, or physical application drop-offs will not be accepted.

Important Disclosure: Shabelle Bank does not charge any application or recruitment fees at any stage of the hiring process. The bank reserves the full right to cancel this advertisement at its discretion.

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