About the Job
About Us
Hexagon Computer Systems is a technology company established in 2009 G.C. Our primary works are preventive and corrective IT support, network infrastructure, web design and CCTV camera supply and installation.
IT Support – Job Description
We are seeking highly motivated fresh graduates and technically skilled IT support engineer with a strong passion for technology and problem-solving. The ideal candidate will provide reliable technical support, maintain efficient IT systems, and ensure the company’s hardware, software, and network infrastructures run smoothly.
About You
Key Responsibilities
User & Technical Support
– Respond promptly to technical support requests related to hardware, software, and network issues.
– Provide resolutions through phone, email, or in-person support to maintain customer satisfaction.
– Manage open support cases and follow up until resolution.
– Perform product inspection, testing, and troubleshooting of returned products.
– Provide technical direction and training to co-workers on computer and network usage.
– Offer client training and demonstrations on system functionality.
System Installation & Maintenance
– Design and install well-functioning computer networks, connections, and cabling.
– Inspect LAN infrastructure and fix minor or major issues to ensure reliability.
– Test and configure software, maintain and repair hardware and peripheral devices.
– Organize and schedule upgrades and maintenance with minimal disruption to daily operations.
– Perform regular data backups to protect organizational information.
– Evaluate network performance and implement improvements for long-term efficiency.
Troubleshooting & Diagnostics
– Identify, diagnose, and resolve complex system, software, network, and hardware problems.
– Maintain documentation of issues and solutions to build a knowledge base for future reference.
– Respond to out-of-hours service calls as needed.
Security & System Management
– Assist in implementing and enforcing IT security protocols and measures.
– Manage and track hardware and software assets within the organization.
– Support integration, servicing, maintenance, and testing of Intruder Alarm Systems, IP Surveillance Systems, and Access Control Systems.
– Produce high-quality commissioning and handover documentation, including as-built drawings.
Collaboration & Communication
– Cooperate with the sales team to analyse customer requirements and prepare project plans.
– Attend internal meetings and provide updates on technical activities.
– Participate in occasional early-morning meetings (7:00 AM) at the Hayahulet Mazoria office when required.
Core Competencies
– Organizational Support
– Oral Communication
– Written Communication
– Ethics
– Quality
Required Skills & Qualifications
– Technical Knowledge: Strong understanding of operating systems (Windows, Linux, Mac OS), networking, and hardware.
– Electrical Installation: Experience with inverter and solar panel systems is an added advantage.
– Problem-Solving: Excellent analytical and troubleshooting skills.
– Documentation: Skilled in creating and maintaining technical documentation.
– Remote Support: Proficiency in tools like ZenDesk, FreshDesk, or similar.
– Education: Bachelor’s degree in Computer Science, Information Technology, or related field.
– Experience: No previous work experience is required
Work Schedule & Compensation
Work hours: Monday to Friday, 7:00 AM – 04:00 PM (with flexibility for extended hours when required by clients).
Location: Hayahulet Mazoria (office-based)
Gross Salary: 12,731.73 birr per month
Requirement Skill
Network administration
Hardware maintenance
Desired Skill
Adaptability
Continuous learning
Team work
How To Apply
Apply through Ethiojobs
To apply for this job please visit ethiojobs.net.
