JOB INFORMATION
JOB INFORMATION
Location Type: Office
Deadline: July 25th, 2026
Career Level: Junior Level (1–3 years)
Employment Type: Full Time
Number of People Required: 1
Work Experience: 1–3 years
Job Title: IT Technical Support Officer – iGaming
Location: Addis Ababa, Ethiopia
Location Type: Office
Employment Type: Full Time
Industry: Sports Betting & iGaming
Number of Positions: 1
Work Experience: Minimum 2 Years
ABOUT THE JOB
We are seeking a skilled and proactive IT Technical Support Officer to provide technical support for Sports Betting and iGaming platforms.
The role involves troubleshooting system issues, supporting payment integrations, monitoring platform performance, and ensuring smooth day-to-day operations.
KEY RESPONSIBILITIES
• Provide technical support for web, mobile, and back-office systems.
• Investigate and resolve issues related to customer accounts, deposits, withdrawals, bonuses, and transactions.
• Monitor platform performance and identify system issues.
• Troubleshoot application, network, and integration-related problems.
• Support payment gateway integrations and payment-related incidents.
• Assist with KYC verification, account management, and operational support.
• Document, track, and escalate technical issues when necessary.
• Collaborate with Operations, Customer Support, and Development teams.
• Participate in system testing and deployment activities.
• Maintain technical documentation and incident reports.
ABOUT YOU
Qualifications
• Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, Information Systems, or related field.
• Minimum of 2 years of experience in IT Support, Technical Support, System Administration, or similar role.
• Knowledge of Windows and Linux operating systems.
• Basic understanding of SQL databases and API integrations.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and teamwork abilities.
• Experience in Sports Betting, iGaming, FinTech, or Payment Systems is an advantage.
REQUIRED SKILLS
• Technical Troubleshooting
• Incident Management
• Database and Log Analysis
• Payment Systems Support
• Attention to Detail
• Customer Service Orientation
• Time Management
• Ability to Work Under Pressure
BENEFITS
• Competitive Salary
• Performance-Based Incentives
• Professional Development Opportunities
• Career Growth in the Sports Betting & iGaming Industry
REQUIRED SKILLS (ADDITIONAL)
• Time Management
• Analytical Skills
• Adaptability
• Communication
HOW TO APPLY
Interested and qualified candidates are invited to submit their CV and relevant supporting documents before the application deadline.
Email: computerzoneet@gmail.com
Phone: 0912602706 (Tommy)
Women candidates are strongly encouraged to apply.
To apply for this job email your details to computerzoneet@gmail.com
