About the Job
A Key Account Manager (KAM) is responsible for managing, nurturing, and growing relationships with an organization’s most valuable, high-revenue clients. They act as the primary point of contact, developing long-term strategic plans to ensure client satisfaction, retention, and increased profitability through upselling.
Key Responsibilities
Relationship Management: Building and maintaining strong, trust-based, long-term relationships with key stakeholders.
Strategic Planning: Developing and executing tailored account plans to meet specific client needs and company growth goals.
Revenue Growth: Identifying opportunities for upselling and cross-selling to increase client lifetime value.
Client Liaison: Serving as the main point of contact, handling complaints, negotiating contracts, and ensuring timely service delivery.
Collaboration: Working with internal teams (product, marketing, customer success) to align company resources with client requirements.
Reporting: Monitoring, tracking, and analyzing key performance metrics to report on account health and progress.
About You
Required Skills and Qualifications
Experience: 4 plus years of experience as a Key Account Manager, Sales Manager, or in a similar customer-facing role.
Communication: Excellent negotiation, presentation, and interpersonal skills.
Analytical Skills: Ability to analyze data and sales statistics to improve strategies.
Strategic Thinking: Strong business acumen and capability to think long-term.
Education: Bachelor’s degree in business administration, Sales, or a related field.
Requirement Skill
Sales
Sales reporting
Sales Leadership
sales excution & negotiation
To apply for this job please visit ethiojobs.net.
