Senior E-Banking Officer

About the Job
IMMEDIATE INTERNAL/EXTERNAL VACANCY ANNOUNCEMENT

Opening Date: May 08, 2026

Position: Senior E-Banking Officer

Duty station: Addis Ababa (Head Office)

About the Organization:
A Senior E-Banking Officer is responsible for managing the day-to-day operations and development of the e-banking channels, including mobile banking, internet banking, Agency Banking ATM services, POS, and digital wallet systems. And overseeing a bank’s electronic banking channels, ensuring they are secure, reliable, and user-friendly. This role implementing the Digital Banking strategies of the Institution to enhance digital banking services, managing platform performance, and improving customer experience. The officer also plays a key role in ensuring compliance with regulations and collaborating with various teams to drive digital banking initiative

SPECIFIC DUTIES AND RESPONSIBILITIES

Engage in the implementation, maintenance and support of e-banking platforms including mobile, internet, ATM, Agency Banking and Card Banking services.
Collaborate with IT, operations, marketing, and vendors to implement and enhance digital banking functionalities and user experience.
Monitor system performance and customer usage to recommend improvements and new features.
Ensure compliance with regulatory requirements, cybersecurity standards, and internal policies.
Handle escalated customer issues and ensure timely resolution of technical or service-related problems.
Coordinate with vendors for timely updates, patches, and upgrades of e-banking systems.
Analyze usage reports and customer feedback to improve service delivery and promote adoption of digital channels.
Prepare periodic reports on e-banking performance, incidents, and project progress.
Train and support branch staff and customer service teams on e-banking services and updates.
Participate in digital innovation initiatives and propose solutions that increase digital transaction volumes.
Additional Responsibilities as requested by the Line Manager
About You
EDUCATION/TRAINING
Bachelor’s degree in Information Technology, Computer Science, Banking & Finance, or a related field.
Trainings on project Management , ITIL & Digital Financial Services
Certifications in Digital / Electronic Banking will be added advantage
2. EXPERIENCE

5 experience in the field of Information Technology & 2 of which on Digital Banking platforms
Hands on experience on implementation, Maintenance and support of Digital Banking platforms (internet/mobile banking, Agency Banking, cards, ATMs, etc.).
Experience in managing e-banking platforms (Project management skills and ability to manage cross-functional teams

3. SKILLS
Solid knowledge and on digital banking technologies and trends.
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills.
Attention to detail with the ability to handle multiple priorities.
Knowledge of banking regulations related to e-banking and data privacy.
Customer-concentric mindset and proactive approach to improving digital services.
Able to communicate effectively with non-technical staff and with members of interdisciplinary teams.
Flexible and adaptable in regards to learning and understanding new technologies
Strong written, oral, and interpersonal communication skills.
Highly self-motivated and directed
Terms of employment: Permanent

Salary & Benefits: Attractive salary with benefit package

Closing Date: May 12, 2026
Requirement Skill

Communication

Analytical and critical thinking skills
Desired Skill

Analytical and problem-solving skills

• Strong coordination and networking skills
How To Apply
Candidates who fulfill the above requirements can submit the application letter, updated curriculum vitae with names and addresses of up to 3 references and non-returnable copies of credentials to VFE_Vacancy@wvi.org.

Women applicants are highly encouraged to apply!

Note: – Only short-listed candidates will be contacted
Perks + Benefits
Loan
Medical Allowance
Transport Allowance
More Jobs by VisionFund Micro-Finance Institution S.C
Senior E-Banking Officer

Office
May 12th, 2026

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