System Administrator

About the Job
Job Title: System Administrator

Employment Type: Permanent/Full time

Department: IT

Accountable to: General Manager

Functional Relation: General Manager

Salary: Negotiable/As per the scale of the organization

Location: Addis Ababa

Samaritan Surgical Center, Ethiopia’s first to specialize in surgical specialty services such as arthroscopic total hip replacement (insertion of artificial hip) and arthroscopic knee surgeries, Neurosurgery (including brain, Skull and Spine), Urology surgery (including Kidney & Bladder), Plastic Surgery, Neuro-Interventional/Neuro ICU, 24/7 Trauma and Emergency surgeries etc. The surgical Centre is a state-of-the-art facility that incorporates the latest surgery theatres, pre-and post-surgery rooms, recovery rooms, surgical wards, ICU, diagnostic facilities and it is staffed by renowned surgeons. The surgical facility focuses on providing sustainable; high-quality surgical care to patients. Accordingly, for the successful implementation of the Health Center activities, Samaritan Medical Centre would like to invite interested and qualified applicants for the position of System Administrator.

Job Summary:

The System Administrator is responsible for managing, configuring, and maintaining the information technology infrastructure of the Surgical Center. This includes ensuring that all servers, networks, and medical devices are functioning securely, efficiently, and in compliance with healthcare regulations. The ideal candidate will have strong technical expertise, an understanding of healthcare IT needs, and experience in supporting both clinical and administrative systems.

 

MAJOR DUTIES AND RESPONSIBILITIES:

Accountable to the General Manager, the HR Manager has the following major duties and responsibilities;

IT Infrastructure Management:

Administer and manage the Surgical Center’s IT systems, including servers, workstations, network infrastructure, and cloud-based services.
Monitor the health and performance of servers, ensuring uptime and quick resolution of issues.
Install, configure, and update hardware and software across the network, including medical devices that are part of the surgical environment.
Network and Security Administration:

Manage network infrastructure, including routers, switches, firewalls, and VPNs, ensuring optimal performance and security.
Implement, monitor, and maintain network security protocols to prevent unauthorized access and protect sensitive patient data.
Maintain secure access control policies to ensure that only authorized users and devices are connected to the network.
Compliance and Data Privacy:

Ensure that all IT systems comply with relevant healthcare regulations.
Perform regular security audits, vulnerability assessments, and risk management activities.
Implement disaster recovery and data backup plans to ensure business continuity and minimize data loss.
Technical Support and Troubleshooting:

Provide technical support for end-users, including clinicians, administrative staff, and management, resolving issues related to hardware, software, and network performance.
Diagnose and troubleshoot system errors and failures, escalating more complex issues to higher levels of support when necessary.
Provide remote and on-site support as required to ensure the smooth operation of all IT systems.
System Integration:

Work with medical staff and external vendors to integrate clinical systems such as Electronic Health Records (EHR), Picture Archiving and Communication Systems (PACS), and other medical applications.
Ensure that data from medical devices is accurately integrated into the center’s IT infrastructure, with proper security protocols in place.
Collaborate with IT teams in other departments to optimize system performance and integration.
Backup and Disaster Recovery:

Oversee and manage data backups for all critical systems and patient data, ensuring that backups are performed regularly and are easily retrievable in case of an emergency.
Design and implement disaster recovery strategies, including regular testing and documentation of recovery procedures.
System Monitoring and Maintenance:

Proactively monitor system performance, identifying and addressing potential issues before they impact operations.
Apply patches, updates, and security fixes in a timely manner to protect against vulnerabilities.
Ensure all systems are maintained and compliant with scheduled maintenance protocols to ensure maximum uptime.
Documentation and Reporting:

Maintain accurate documentation of system configurations, network maps, security protocols, and troubleshooting procedures.
Generate regular reports on system performance, backup status, security incidents, and other key metrics for management review.
Document and log all issues and resolutions for internal knowledge and compliance purposes.
Performs other related duties and responsibilities as required.
Health and Safety:

Maintains a work place free of any hazards, and seeks assistance from the appropriate departments for investigating, evaluating, and resolving hazards to provide a safe and healthful work environment.

About You
Qualifications:

Education: Bachelor’s degree in Computer Science, Information Technology, Software Engineering or related fields.

Experience: 3+ years of relevant experience in systems administration, preferably in a healthcare or medical environment. Familiarity with Electronic Health Record (EHR) systems and medical software integrations is highly preferred. Experience supporting medical devices and healthcare-specific technologies is a plus.

Technical Skills:

Proficiency in system administration (Windows, Linux, and Mac OS).
Strong experience with network management, including TCP/IP, LAN/WAN, VPN, and network security.
Familiarity with cloud platforms such as AWS, Microsoft Azure, or Google Cloud.
Experience with backup systems and disaster recovery solutions.
Knowledge of virtualization technologies (VMware, Hyper-V).
Experience with database management (SQL, Oracle, etc.).
Key Attributes:

Attention to Detail: Ensures all systems and data are maintained securely and efficiently.
Problem-Solving: Excellent troubleshooting skills with the ability to quickly resolve IT issues that may affect patient care or administrative functions.
Communication Skills: Clear and concise communication skills, especially when interacting with non-technical staff or healthcare professionals.
Security-Minded: Strong focus on maintaining secure and compliant systems that protect sensitive healthcare data.
Adaptability: Capable of adjusting to rapidly changing technologies and requirements in a healthcare setting.
Team Player: Works collaboratively with other departments, such as clinical teams, administration, and external vendors.
Work Environment:

The System Administrator will be based at the Surgical Center and will work closely with clinical staff, administrators, and external vendors.
Some after-hours or on-call support may be required for system maintenance, emergency troubleshooting, or compliance audits.
The position may require occasional travel to other locations or vendor sites for system upgrades or installations.
Requirement Skill

Teamwork

Communication

computer skill
How To Apply
Interested applicants who meet the minimum requirements should submit their application letter together with non-returnable CV and copies of supporting documents through the following email address: Samaritanscc@gmail.com

Or

Applicants may submit their application to HR Department of Samaritan Surgical Center which is located around CMC, inside Sunshine Real-Estate Compound (Meri Loukie) Lemi Kura Sub City, Addis Ababa.

For more information, please call us on 0923935202 or 0944444800