About the Job
ob Objective: To lead and coordinate the marketing activities of all staff within the branch, support the sustainable and profitable growth of the Bank and improve the efficiency of the branch operation and resource utilisation by enhancing attraction, satisfaction and retention of existing customers through providing excellent customer service delivery.
Key Duties & Responsibilities:
Plan and coordinate the branch’s overall activities.
Identify and recruit potential customers, and provide professional advice.
Motivate and coach the staff.
Develop and implement service delivery plans and programs to optimise service excellence and the customer experience in the branch.
Ensure proper compilation of information for loan and foreign currency requests and submission of the same to the appropriate organ for further processing and approval.
Coordinate the marketing efforts of the branch and also regulate the branch brand usage to the bank standard.
Manage customer service levels against customer expectations.
Check and sign the daily cash book jointly with customer service supervisor.
Measure branch staff’s operational performance periodically and support branch staffs on developing, managing and growing customer relationships.
Rectify discrepancies and comments reported by internal Auditors timely.
Handle correspondences and represent the Bank in social and official affairs.
Keep dual control of petty cash and vault keys of the branch.
Ensure compliance and monitoring is in place in accordance with rules, regulations and standards of regulatory organ and policies and procedures of the bank.
Counter sign ticket originated within the branch and approves any kind of petty payments within the branch.
Ensure effective and proper utilization of resources with cost consciousness & avoid unnecessary wastages.
Work with Director-Branch Operations in establishing customer service, operational and business objectives for the Branch.
About You
Master’s/B.A Degree in Economics, Management, Accounting or other Business-related fields with 6/8 years of banking operation experience, respectively of which 2 years as a branch manager Grade III or equivalent
Requirement Skill
Accounting
How To Apply
Applicants who meet the above requirements are required to submit their application letter and a short CV in PDF format not exceeding 3 pages, via the website www.ethiojobs.net. Please note that hard copies or physical applications will not be accepted.
Shabelle Bank reserves the right to cancel the advertised position at its discretion. Additionally, the Bank does not charge any fees at any stage of the recruitment process.
To apply for this job please visit ethiojobs.net.
