Maintenance Technician

About the Job
Position Summary

The Maintenance Technician is responsible for the installation, troubleshooting, repair, and preventive maintenance of hardware systems and IT infrastructure delivered to clients. The role ensures operational reliability of devices and compliance with service-level agreements through timely diagnosis and resolution of technical issues.

The technician also manages warranty processes, supervises junior technical staff, and supports project implementation activities.

Key Responsibilities

1. Hardware Maintenance & Repair

Diagnose and resolve technical faults in hardware systems, including servers, workstations, networking devices, POS equipment, and peripherals.
Perform component replacement, system repairs, and hardware upgrades.
Ensure systems meet manufacturer performance specifications.
2. Preventive Maintenance Management

Plan and execute preventive maintenance schedules for client devices.
Conduct equipment inspections to detect potential failures.
Implement corrective actions to minimize downtime.
3. Device Installation & System Deployment

Install and configure hardware infrastructure for new client implementations.
Support system deployment activities, including device integration and testing.
Ensure proper system configuration and operational readiness before handover.
4. Warranty & Vendor Coordination

Manage devices under manufacturer or vendor warranty programs.
Coordinate repair or replacement of defective equipment with vendors.
Ensure proper documentation and follow-up of warranty claims.
5. Technical Support & Field Service

Provide on-site technical support to clients.
Troubleshoot hardware-related service incidents and restore service availability.
Provide guidance to users on proper equipment usage and maintenance.
6. Supervision & Knowledge Sharing

Provide technical guidance to Assistant Maintenance Technicians.
Ensure adherence to service standards and maintenance procedures.
Support training of junior technical staff.
7. Documentation & Reporting

Maintain detailed maintenance records, service logs, and repair reports.
Prepare periodic technical reports for management.
Update asset maintenance history and system documentation.
KEY PERFORMANCE INDICATORS (KPIs)

Hardware uptime and reliability
Mean Time to Repair (MTTR)
Preventive maintenance completion rate
SLA compliance for technical support
Warranty claim resolution efficiency
Client satisfaction with technical services
About You
Academic Qualifications

Bachelor’s Degree in:

Computer Engineering
Electronics Engineering
Information Technology
Electrical Engineering or related field
Experience

3–5 years of relevant experience in IT hardware maintenance, field service, or infrastructure support.
Experience in maintaining enterprise hardware systems is highly desirable.
Technical Skills

Advanced hardware diagnostics and repair
Networking fundamentals
Server and workstation maintenance
Preventive maintenance planning
Asset and inventory management systems
Personal Attributes

Strong problem-solving ability
Customer service orientation
Ability to work independently
Good technical documentation skills
Leadership and mentoring capability
Requirement Skill

Hardware maintenance

computer networking and IT maintenance

Proficiency in MS Office, and other relevant software.
How To Apply
How to Apply:

Send your resume and cover letter to careers@ttspplc.com with the subject line: “Maintenance Technician”